On October 8, 2013, the fourth meeting on tracking the sales service management system project and the project promotion meeting (the 17th meeting) were successfully held in the conference room on the third floor of furen high-tech co., LTD. The participants of the meeting are: yuan junwei, executive vice President, xu dongcheng, technical vice President, heads of each department and the head of Fujitsu nanda software co., LTD. At the meeting, the project leader of nanjing Fujitsu nanda software co., ltd. first made a meeting introduction, and reviewed the main points of the 16th project promotion meeting, pointed out that the problems raised in the last meeting have been solved. Later, he explained the progress of the project in detail, published 30 WEB and 38 mobile bugs as of October 7, listing the current problems and risks of the whole project. It is reported that the second phase of development is expected to end on October 30. Furen high-tech sales service management system project leader also reported the project tracking at the meeting. (equipment, customers, employees, maps, tasks, cases, materials, reports, systems and message platforms involved in the sales service system project. The operation of this stage is shown in figure 1) (the coverage of mobile terminal is shown in figure 2) It is understood that the business module in the comprehensive promotion system of sales and services started in September has been operating normally at present. October will focus on the promotion of material and cost modules, the full use of the remaining modules, and further strengthen the task tracking management. The promotion meeting made it clear. Maintenance and installation operations continue to be controlled by the system, and the work of the service personnel is assessed according to the system. , & other; Material requisition and daily report are included in the system, through which accurate material report &rdquo is derived. , & other; Case management collection of initial data for the convenience of sales staff enquiries. Three major objectives, the paper analyzes the management, business and system problems existing in the promotion process of the current sales and service management system, and develops the problem processing process, as shown in figure 3. Currently, rich benevolence high-tech project main body development of after-sales service management system basic end of the project team has full access to tracking and BUG fixes stage, but the whole project of improvement is a long and persistent, cannot and will not since Oct. 30, stopped improvement project development as, on the contrary, the team will continue to strengthen personnel training and the system of promotion, to push the project company the process of informatization and digitization.